By Suzan Edeh, Bauchi The Federal Competition and Consumer Protection Commission (FCCPC) has urged electricity consumers in Bau...
By Suzan Edeh, Bauchi
The Federal Competition and Consumer Protection Commission (FCCPC) has urged electricity consumers in Bauchi State to ensure that they follow due process in lodging their complaints instead of resorting to aggression against electricity staff on duty.
The Acting Executive Chairman of the Federal Competition and Consumer Protection Commission, Adamu Abdullah, stated this during the closing of a four-day electricity consumer complaint resolution platform organized by the Federal Competition and Consumer Protection Commission in collaboration with the Nigeria Electricity Regulatory Agency(NERA) and supported by the MacArthur Foundation held on Saturday in Bauchi.
Daily Independent reports that the aim of the four-day electricity consumer complaint resolution platform was to ensure that Nigerians get a fair hearing on complaints over reported issues over electricity consumption.
The meeting was tagged as a one-stop shop for addressing your billing metering, transformer, connection, disconnection, consumer service, and other electricity issues in JEDC coverage areas.
According to him, the commission has been receiving various complaints ranging from epileptic power supply, exorbitant bills, faulty transformers and as such, it decided to intervene by ensuring that the challenges are resolved.
He said that since electrical supply was a vital aspect of the economy,the commission has taken it upon itself to see to it that all pending genuine cases in relation to consumers needs and complaints are addressed.
At the meeting, a lot of complains such as estimated billing, delay in delivery of electricity metres after payment, and communities buying and paying for transformer installation, amongst others were brought before the commission to resolve.
An electricity consumer, Professor Abubakar Yusuf in the Bauchi metropolis, expressed happiness after he lodged his complaint, saying that the matter was addressed.
” I had an accumulated bill of N600,000 because I was charged between N90,000 and N95,000 per month, but after presenting my case, I was well attended to, and I leave this place a satisfied consumer.”.
Another person, Tanko Dutse of the Yelwa area of Bauchi, had the intention of dragging the distribution company to court but halted the move when he heard about the platform.
Tanko Dutse said, “I wanted to challenge the distribution company for tampering with my rights to electricity, but when I came here, my issues were well attended to. I commend the Commission for this platform.”
Another electricity consumer, Abdulrahim Abdulmumini, wants the Federal Competition and Consumer Protection Commission to extend such a platform to rural communities.
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